About Me
Energetic and people-focused customer service professional with 2 years of retail and call center experience. Recent graduate of Monterey Peninsula College. Quick learner with strong communication skills and a genuine commitment to resolving customer issues efficiently. Bilingual in English and Spanish. Looking for a full-time customer service or office support role in the Monterey Bay area.
Skills
Customer Service
Conflict Resolution
Phone & Chat Support
Salesforce (basic)
Microsoft Office
Cash Handling
Data Entry
Bilingual English / Spanish
Active Listening
Team Player
Experience
Customer Service Representative
Current
June 2023 to Present
T-Mobile — Monterey, California
- Assist 60 to 80 customers daily with account questions, upgrades, and technical troubleshooting.
- Resolve billing disputes and service complaints with a calm, solution-focused approach.
- Consistently achieve customer satisfaction scores above team average.
- Bilingual support for Spanish-speaking customers, reducing transfer rates for that segment.
Sales Associate
Sept 2021 to May 2023
Target — Seaside, California
- Provided friendly and efficient service to customers on a busy retail floor.
- Processed transactions, returns, and exchanges with accuracy at the point of sale.
- Assisted with stocking, visual merchandising, and inventory counts.
Education
A.A. in Business Administration
Monterey Peninsula College
Graduated May 2023
High School Diploma
Seaside High School
2021
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