Betty Yancey
Healthcare and Administrative Professional
Care Coordination | Resident Services | Program Coordination
Professional Summary
Compassionate and dependable healthcare and administrative professional with more than 25 years of experience supporting residents, clients, families, healthcare providers, and community organizations. Proven success coordinating programs, maintaining accurate records, managing administrative processes, supervising staff, and delivering attentive service. Recognized for professionalism, empathy, organization, and the ability to build trusted relationships while helping people navigate care and community services.
Core Competencies
Professional Experience
Caregiver
- Provide compassionate support for 25 to 50 assisted living residents with varying physical and cognitive needs.
- Support residents living with dementia using patient, respectful, and person-centered care approaches.
- Build trusted relationships with residents, families, nurses, and care team members.
- Monitor resident well-being and communicate observed changes promptly to nursing staff.
- Maintain accurate documentation while protecting resident privacy.
- Supervise and support a minimum of two caregivers to promote teamwork and consistent care.
Personal Care Assistant
- Deliver individualized in-home care that supports client independence, comfort, and quality of life.
- Assist with daily living activities, companionship, mobility, personal care, and routine needs.
- Communicate effectively with clients, families, and care team members.
- Maintain accurate records while protecting client confidentiality.
Coordinator, Religious Education
- Coordinated a religious education program serving approximately 200 children and youth.
- Managed registrations, scheduling, communications, classroom assignments, and program records.
- Recruited, trained, scheduled, and supported volunteer catechists and classroom assistants.
- Planned educational programs, community events, and sacramental preparation activities.
- Collaborated with clergy, parents, volunteers, and parish leadership to maintain effective program operations.
Director, Network Management
- Managed provider application and reapplication processing from receipt through activation.
- Maintained confidential provider records across company databases and the company website.
- Served as a liaison between healthcare providers and internal departments.
- Supported accurate and timely provider onboarding through careful documentation and follow-through.
- Used Microsoft Word, Excel, and Access to support administrative workflows and records management.
Technical Skills
Microsoft Word, Microsoft Excel, Microsoft Access, database management, office administration, electronic documentation, scheduling, and records management.
Professional Development
Ongoing employer-provided training videos and instruction covering dementia care, resident safety, infection prevention, caregiving practices, privacy, and professional conduct.