Professional Summary
Warm and professional hospitality worker with 5 years of hotel and guest services experience. Skilled in front desk operations, reservation management, and resolving guest concerns with a calm, solution-focused approach. Committed to delivering a welcoming and seamless guest experience from arrival to departure.
Professional Experience
Front Desk Agent
January 2022 to Present
Portola Hotel & Spa — Monterey, California
- Manage guest check-in and check-out for a 379-room full-service hotel using Opera PMS.
- Handle reservations, room assignments, and special requests to exceed guest expectations.
- Resolve guest complaints promptly and professionally, maintaining high satisfaction scores.
- Process cash, credit, and billing transactions accurately at the close of each shift.
- Upsell room upgrades and hotel amenities, consistently exceeding monthly targets.
Housekeeper
May 2019 to December 2021
Hyatt Regency — Monterey, California
- Maintained cleanliness and readiness of 18 guest rooms per shift to brand standards.
- Responded to guest requests quickly and professionally, contributing to positive reviews.
- Trained two new team members on room procedures and safety protocols.
Education
High School Diploma
Seaside High School — 2018
Hospitality Certificate (in progress)
Monterey Peninsula College — Expected 2025
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