Rosa M.

Front Desk Agent

Hospitality | Guest Services | Front Desk Operations

Seaside, California demo@upshift.thelocalshiftproject.com
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Professional Summary

Friendly and dependable hospitality worker with 8 years of experience in hotel housekeeping and guest services. Known for attention to detail, reliability, and a warm approach with guests and coworkers. Ready to bring the same care and professionalism to a front desk role.

Core Competencies

Guest Services Room Turnover Attention to Detail Supply Management Team Collaboration Bilingual English and Spanish Dependable Fast Learner

Professional Experience

Housekeeper

Hilton Garden Inn | Monterey, California
June 2016 to Present
  • Maintained cleanliness and presentation of 15 to 20 guest rooms per shift to brand standards.
  • Responded to guest requests promptly and courteously to support a positive stay experience.
  • Restocked supplies and reported maintenance needs to ensure room readiness.
  • Recognized by supervisor for consistent performance and dependable attendance.
  • Trained two new housekeeping team members on room procedures and safety standards.

Education

High School Diploma, Monte Vista Christian School, 2015

Professional Strengths

Bilingual English and Spanish, Warm with Guests, Dependable, Detail Oriented, Team Player, Quick Learner

Demo resume - fictional example created by UpShift